Privacy Policy

1. Introduction

At AI Pen Pal ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Pen Pal service ("Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

This Privacy Policy applies to information we collect through our website at penpals.bot, through email exchanges with your AI Pen Pal, and through other electronic communications between you and the Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Register for the Service (e.g., your name, email address)
• Configure your AI Pen Pal preferences (e.g., personality settings, communication frequency)
• Communicate with your AI Pen Pal via email
• Contact our customer support
• Respond to surveys or provide feedback

2.2 Information Collected Automatically

When you access or use our Service, we may automatically collect certain information, including:

• Device information (e.g., device type, operating system, unique device identifiers)
• Log information (e.g., IP address, browser type, pages visited, time spent on pages)
• Email engagement metrics (e.g., open rates, response times)
• Location information (general location based on IP address)

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Personalize your AI Pen Pal experience based on your preferences and interactions
• Process and complete transactions
• Train and improve our AI models and algorithms
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities in connection with our Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

4. Use of AI and Content Generation

Our Service uses artificial intelligence technologies, specifically large language models, to generate personalized responses and content. By using our Service, you acknowledge and agree that:

• The content of your communications with the AI Pen Pal will be processed by our AI systems
• We may use anonymized and aggregated conversation data to improve our AI models and service quality
• Your data may be used to tailor the AI's responses to better match your communication style and preferences
• Any content generated by the AI is created through algorithmic processes and does not reflect the opinions or beliefs of AI Pen Pal or its creators

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 With Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as:

• Cloud storage providers (Supabase)
• Email service providers (Resend.com)
• AI technology providers (OpenAI)
• Analytics providers (Vercel Analytics)

5.2 For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal information within 30 days, except for information that we are required to retain for legal purposes or legitimate business interests, such as fraud prevention and analytics.

7. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Your information is stored on secure servers using industry-standard encryption and authentication technologies.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information
• Restriction: You can request that we restrict the processing of your information
• Data portability: You can request a copy of your information in a structured, machine-readable format
• Objection: You can object to our processing of your information for certain purposes

To exercise these rights, please contact us at privacy@penpals.bot.

Please note that we may ask you to verify your identity before responding to such requests, and that some of these rights may be limited in certain circumstances as provided by applicable law.

9. Marketing Communications

You can opt out of receiving promotional emails from us by following the unsubscribe link included in each email. Even if you opt out of receiving promotional emails, we may still send you transactional emails related to your account or our ongoing business relationship.

Please note that opting out of marketing communications does not opt you out of receiving emails from your AI Pen Pal, which are a core part of the Service. To stop receiving AI Pen Pal emails, you must unsubscribe from the Service entirely.

10. Children's Privacy

Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

If you believe we might have any information from or about a child under 13, please contact us at privacy@penpals.bot.

11. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

12. Third-Party Links and Services

Our Service may contain links to third-party websites, applications, or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site.

We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and, for material changes, by sending an email to the address associated with your account.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Your continued use of the Service after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@penpals.bot

Address: PenPals.Bot, 123 AI Avenue, San Francisco, CA 94103, USA