Terms of Service

Last Updated: March 20, 2025

1. Introduction

Welcome to AI Pen Pal ("Service"), a service operated by PenPals.Bot ("we," "us," or "our"). By accessing or using our Service at penpals.bot, you agree to be bound by these Terms of Service ("Terms").

Please read these Terms carefully. If you do not agree with these Terms, please do not use our Service. Your continued use of the Service constitutes your acceptance of these Terms.

2. Service Description

AI Pen Pal is a service that creates digital relationships through personalized email exchanges. Users subscribe to receive thoughtful, friendly emails from an AI companion that adapts to their communication style and remembers their conversations.

The service mimics the traditional pen pal experience by matching response timing to the user's habits - quick responders get prompter replies, while those who take their time receive more spaced-out messages, creating a natural rhythm of correspondence.

3. User Eligibility and Registration

To use our Service, you must:

  • Be at least 18 years of age or have parental consent
  • Provide a valid email address
  • Provide accurate and complete information during registration
  • Maintain the security of your account

We reserve the right to refuse service to anyone for any reason at any time.

4. User Conduct

By using our Service, you agree not to:

  • Use the Service for any illegal purpose, or in violation of any local, state, national, or international law
  • Harass, abuse, or harm another person through your communications with the AI
  • Send or upload any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
  • Attempt to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Service
  • Take any action that imposes an unreasonable or disproportionately large load on our infrastructure
  • Upload or transmit viruses, malware, or any other type of malicious code
  • Impersonate another person or entity, or falsify your affiliation with a person or entity
  • Attempt to modify, reverse-engineer, or otherwise attempt to gain unauthorized access to any part of the Service

5. Content and Communications

When you communicate with your AI Pen Pal, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, process, adapt, and publish the content solely for the purpose of providing the Service to you.

We do not claim ownership of your content, but we need these rights to operate the Service effectively.

We reserve the right to review, monitor, or remove any content that we determine, in our sole discretion, violates these Terms or may be offensive or illegal, without prior notice to you.

6. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of PenPals.Bot and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of PenPals.Bot.

7. Service Modifications and Termination

We reserve the right at any time to:

  • Modify, suspend, or discontinue the Service (or any part or content thereof) without notice for any reason
  • Modify the features, personality options, or communication patterns of the AI Pen Pal
  • Change the terms and conditions under which the Service is offered

We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service.

You may terminate your use of the Service at any time by unsubscribing through the link provided in emails from your AI Pen Pal or by contacting us directly.

8. AI-Generated Content Disclaimer

Our Service utilizes artificial intelligence to generate personalized responses. You acknowledge and agree that:

  • AI-generated content may sometimes contain errors, inaccuracies, or inappropriate material despite our best efforts to prevent such occurrences
  • The AI has no real emotions, feelings, or consciousness, regardless of how it may appear in communications
  • Responses are generated based on patterns in data and may not reflect our views or values
  • You should not rely on the AI for critical advice (medical, legal, financial, etc.) or in situations where errors could lead to harm

9. Subscription and Payments

We currently offer the following subscription options:

  • Free tier with basic features
  • Premium tiers with additional features (if applicable)

Pricing and features are subject to change. Any changes will be communicated to you via email or on our website.

You may cancel your subscription at any time. Upon cancellation, you will retain access to the Service until the end of your current billing period, but will not be entitled to any prorated refund.

10. Disclaimers and Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

IN NO EVENT SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM THE USE OF OR INABILITY TO USE THE SERVICE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

11. Indemnification

You agree to defend, indemnify, and hold us harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Service or your violation of these Terms.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United States and the State of California, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect by sending an email to the address associated with your account.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

14. Contact Us

If you have any questions about these Terms, please contact us at support@penpals.bot.

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